Newbyres Medical Group

Newbyres Medical Group 2024-05-03 Person 1 5 0

Totally unsatisfactory. The only way to get an appointment is to bully and lie and say it is very urgent. I have been waiting 5 months for a supposedly urgent hospital appointment. I was promised specifically by the G. P. about 2 weeks ago that it would be chased up . However I was told today by the border guards ( ie reception ) that it had not been chased up and that it would not be chased up and that it was my responsibilty to chase it up !!!

Introduce a rational appointment system. Review chronic conditions regularly. Follow up referals

Newbyres Medical Group 2018-05-28 Person 3 5 0

Once you get an appointment the care given by this practice is excellent. Getting an appointment is next to impossible, the phones are always engaged or not answered. Have tried over 50 times to get a phone answered in the past. Gorebridge has quadrupled in size over the last 10 years, but the number of GP'S has reduced. Why has there not been another surgery built to accommodate the ever increasing population of what was once a pleasant little town!!

Newbyres Medical Group 2018-03-29 Person 3 5 0

The doctors at this surgery are excellent if you can get an appointment. Appointments with a particular doctor is practically impossible which obviously does not help with ongoing conditions. This is not the surgery or doctors fault - gorebridge has trebled in size in recent years - unfortunately doctors have’t

Newbyres Medical Group 2017-11-28 Person 1 5 0

You have to phone in the morning for a appointment thats if you can ever get them on the phone i tried 75 times in one day and when i did get them there was no appointment left its an absolute joke of a surgery

Newbyres Medical Group 2017-11-14 Person 4 5 0

People forget its the goverment who have done this to the nhs and not the staff or doctors at this centre.